Client Information & Policies
What to know before we get started.
Therapy works best when expectations are clear. Below you’ll find important information about scheduling, privacy, and how we’ll work together. If you have any questions, just ask—I’m happy to walk you through anything here.
Scheduling & Cancellations
Life happens—but holding your appointment time is part of what makes therapy effective. Please review the cancellation policy below:
24-Hour Cancellation Policy
If you need to cancel or reschedule, please give at least 24 hours' notice.
This allows me to offer the time to another client who may be waiting.
To cancel or reschedule please text me. I’m able to see and answer texts quickly between sessions.
Last-minute cancellation?
Please text me directly, this is the quickest way to get in touch.
Missed appointments or cancellations with less than 24 hours’ notice will be charged the full session fee. Exceptions can be made in emergencies—just reach out.
Questions?
Whether you’re brand new to therapy or returning to it after a break, I want you to feel comfortable and informed. If you ever have questions about policies, scheduling, or how we’ll work together, I’m here to help.
No Surprises Act
The No Surprises Act was implemented on January 1, 2022 to help protect individuals obtaining emergency medical services from receiving larger than expected bills after undergoing medical care (potentially from out-of-network providers). We don’t perform emergency services. However, we are still required to inform you of your rights.
Your rights and protections against surprise medical bills can be found by clicking on the below button. As a general policy, we believe in being as forthcoming as possible when it comes to billing and charges. Our cash pay rates can be found here.
If you have any additional questions please feel free to contact our front office directly and we will be more than happy to address your questions.
HIPAA
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule. To learn more, click on the below button. We will not share any of your information without express written consent from you.